Cookie Gift Box Shipping & Delivery

Vermont Cookie Love is dedicated to delivering our cookies as close to out-of-the-oven as possible. We bake our cookies the same day we ship them. We make every effort to ship orders within 48 hours of the order being placed. Currently we are baking and shipping on Monday through Friday. Orders placed on Friday will be baked and shipped early the following week. If you need an immediate gift, e-gift cards are available.

Are shipping times guaranteed?

While the USPS delivers in 1-3 days during normal times, they do not guarantee this schedule. We package cookies to stay fresh for up to two weeks, so no worries there! Thank you for your patience and for your order!

How do I choose a delivery date?

To let us know your desired delivery date, please write a note in the Order Notes field. When you add a gift to your cart a gift message window automatically opens up. The Order Notes field is in the gift message window. We will do our best to get it there on or near the date without being late.

How about substitutions?

If you have any other notes for us, flavor substitution requests, or other information, please add it in the Order Notes field. When you add a gift to your cart a gift message window automatically opens up. The Order Notes field is in the gift message window.

Do I need to add the PO Box number?

Make sure your recipient gets their cookies! We ship via US Priority Mail and if the address has a PO Box number it must be included. For street addresses, include the suite number, apt number, floor, or any other information.  If the address is insufficient your package may be returned as undeliverable. You would then have to place a new order, no refunds will be given. If you are at all unsure of your address please confirm it before ordering. Thank you!

SHIPPING TO COLLEGES AND UNIVERSITIES

Colleges and Universities seem to fall into two categories: those that notify students right away that they have a package, and those that don't.  We will make every effort to ensure that your package arrives at your student's mail center on time. From there, it's out of our hands.  If you'd like to make sure your student gets their cookies as soon as possible, please let them know to check with their mail center. Thank you!

INTERNATIONAL AND MILITARY ADDRESSES

We ship to all 50 United States (yes Alaska and Hawaii!).  We do not ship to any location that requires a customs form or other special information.  This includes many Military Bases, Canada, or other international addresses.  Please check with your post office before purchasing to determine if a customs form is required.

GENERAL

Vermont Cookie Love cannot take responsibility for delayed deliveries or destroyed packages due to acts of God or animal, heavy holiday shipping schedules, or incomplete/incorrect delivery information. We can not be responsible for gift boxes returned due to incorrect addresses. 

RETURN POLICY

Due to the perishable nature of our products, we ask that you not return cookies.  Please give us a call right away if there is any problem with your order (802) 425-8181 or email info@vermontcookielove.com, and we'll find a way to make it right.